Is Your iPhone Not Sending Text Messages to Non- iPhone Users?

Is Your iPhone Not Sending Text Messages to Non- iPhone Users? You’re not alone. Apple recently has been under fire for a bug that is preventing photo 3-37users from receiving text messages when they switch from an iPhone to an Android or Windows Phone device and keep the same phone number. The problem has actually been around since iMessage first debuted in late 2011.

There’s no need to wait for Apple to issue a patch. Here’s how you can fix the problem right now:

Method 1: Disable iMessage

The easiest way to fix the problem is to disable iMessage on your iPhone before making the switch to another mobile platform. To disable iMessage, open the Settings app, scroll down to Messages, and toggle the iMessage switch from ‘on‘ to ‘off.’ Afterward, I suggest sending a normal text message to one of your friends to ensure that iMessage was switched off properly.

Please note that it may take longer than expected –up to 45 days– for Apple server’s to recognize that iMessage was disabled.

Method 2: Reset your Apple ID password

What if you have already sold or traded in your old iPhone for another device? If you are unable to perform the first method or if it was unsuccessful for you, you can try resetting your Apple ID password.

Go to Apple’s website and click on the “reset your password” link. Now this is the important part: don’t log back into your account once the password has been reset. Instead, send a text message with the word “STOP” to 48369 from your new Android or Windows Phone device. You will then receive a text message from Apple that says you have successfully unsubscribed from your iCloud account.

Also, please note that this change may take up to 12 hours and  that performing it won’t de-register your number from iMessage.

Method 3: Call AppleCare

If you have tried one or both of the above methods and still aren’t receiving text messages, don’t panic — there is still hope. The last thing I suggest you do is try calling 1-800-MY-APPLE and having a technician manually de-register your phone number from Apple’s servers.


Don’t hesitate to contact us with any and all real estate questions. We can be found on the web at or on Facebook at

Todd Moeller

Seven Gables Real Estate

[email protected]